1. Overview

At Profero Shop, we want you to love your skincare routine. This policy outlines your rights for returns and refunds in accordance with the Jordanian Consumer Protection Law No. 7 of 2008. By purchasing from proferoshop.com or our social media channels, you agree to these terms.

2. Return Eligibility

• • Standard 14-Day Window: You may return most products within 14 calendar days of delivery.
• • Conditions for Return: The product must be unopened, unused, and in its original sealed packaging.
• • Safety Seal: The safety seal (especially on items like Beesline serums or Alflorex bottles) must be intact.
• • Proof of Purchase: The original receipt or digital order confirmation must be provided.

3. Non-Returnable Items

Due to health, hygiene, and safety regulations in Jordan, the following items cannot be returned once opened:

4. How to Initiate a Return

We have simplified the process to better accommodate social media orders:

• • Contact Us: Send a message to our WhatsApp account with your order number.
• • Photos: If the item is damaged, please send clear photos within 48 hours of delivery.
• • Pickup: We will schedule a courier to pick up the item from your address in Amman or other governorates.

5. Refined Refund Policy

Upon approval of your return, refunds will be issued immediately using the following methods: