Return Policy
Return & Refund Policy for Profero Shop
Effective Date: April 19, 2026 | Last Updated: April 19, 2026
1. Overview
At Profero Shop, we want you to love your skincare routine. This policy outlines your rights for returns and refunds in accordance with the Jordanian Consumer Protection Law No. 7 of 2008. By purchasing from proferoshop.com or our social media channels, you agree to these terms.
2. Return Eligibility
- 2.1 Standard 14-Day Window: You may return most products within 14 calendar days of delivery.
- 2.2 Conditions for Return:
- The product must be unopened, unused, and in its original sealed packaging.
- The safety seal (especially on items like Beesline serums or Alflorex bottles) must be intact.
- The original receipt or digital order confirmation must be provided.
- 2.3 Defective Items: If a product arrives damaged (e.g., a broken pump or leaked oil), you have 30 days to request a return or replacement at no extra cost.
3. Non-Returnable Items
Due to health, hygiene, and safety regulations in Jordan, the following are not eligible for return once opened:
- Cosmetics & Skincare: Any creams, serums, or sunscreens where the seal is broken.
- Health Supplements: Alflorex capsules or vitamins once the bottle is opened.
- Personal Care: Fragrance-free soaps or deodorants from the Hajj & Umrah kits if the individual packaging is compromised.
- Sale Items: Products explicitly marked as "Final Sale" at the time of purchase.
4. How to Initiate a Return
Since many of our customers order via social media, we’ve simplified the process:
- Contact Us: Send a message to our WhatsApp [+962 7 9716 1411] with your order number.
- Photos: If the item is damaged, please send clear photos within 48 hours of delivery.
- Pickup: We will schedule a courier to pick up the item from your address in Amman or other governorates.
5.Refined Refund Policy (Zain Cash, Orange Money, & CliQ Available)
Upon approval of your return, refunds will be issued using the following methods:
- Electronic Wallets: We can issue instant refunds directly to your Zain Cash or Orange Money account.
- CliQ: Refunded within 1–3 business days via Jordan’s instant payment system.
- Bank Transfer: Available for larger amounts, processed within 5–7 business days.
- Note: We do not offer an internal "Store Wallet" or account credit. All refunds are sent back to your personal payment accounts or provided in cash where applicable.
6. Contact Us
WhatsApp/Phone: +962 7 9716 1411
Email: returns@proferoshop.com
Hours: Sun – Thu, 9:00 AM – 6:00 PM
Consumer Protection (Jordan): +962 6 5629030
Email: returns@proferoshop.com
Hours: Sun – Thu, 9:00 AM – 6:00 PM
Consumer Protection (Jordan): +962 6 5629030
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