1. Introduction and Acceptance of Terms

Welcome to Profero Shop (the "Platform"), accessible via proferoshop.com and our official social media channels. These Terms and Conditions constitute a legally binding agreement between you and Profero Shop, an e-commerce entity operating under the laws of the Hashemite Kingdom of Jordan.

2. Definitions

• • "Platform": Refers to proferoshop.com, our Instagram (@proferoshop), and Facebook (@ProferoShop) pages.
• • "Product": Refers to skincare, health supplements (e.g., Alflorex), tanning oils, and personal care kits (e.g., Hajj & Umrah kits).
• • "JOD": Jordanian Dinar, the currency for all transactions.

3. Eligibility and Account Registration

To use the Platform, you must be at least 18 years of age (or 16 with parental consent) and reside within the Hashemite Kingdom of Jordan. You are responsible for providing accurate delivery information (Phone number and address) to ensure successful fulfillment.

4. Products, Pricing, and Availability

• • 4.1 Product Authenticity: We specialize in brands like Beesline, Sorento SPF, and Cabana Sun. We guarantee the authenticity of our health and cosmetic products.
• • 4.2 Pricing: All prices are in JOD. While we strive for accuracy, we reserve the right to cancel orders resulting from technical pricing errors.
• • 4.3 Stock: Products like the Hajj & Umrah kits may be seasonal. Availability is subject to change without notice.

5. Orders and Payment

Orders are finalized once confirmed via our website or via a representative on our social media channels. A contract is formed once your order is dispatched for delivery.

6. Delivery, Shipping, and Risk of Loss

• • Delivery Areas: We deliver to all governorates in Jordan.
• • Amman Timeframe: Standard delivery takes 24 to 48 hours.
• • Free Shipping: Orders exceeding 10 JD qualify for free delivery. Orders below this are subject to standard rates.
• • Risk of Loss: Responsibility passes to the customer upon receipt and payment to the delivery agent.

7. Returns, Exchanges, and Refunds

In compliance with the Jordanian Consumer Protection Law, customers may request a return or exchange within 14 days of delivery. Products must be unopened, unused, and in their original sealed packaging.

8. Privacy and Data Protection

We value your privacy. Your contact details (Name, Phone, Address) are used strictly for order fulfillment and occasional promotional updates from Profero Shop. We do not share your data with third parties except for our trusted logistics partners.